Refund policy

We want you to be completely satisfied with your purchase from our store. If for any reason you are not satisfied, we offer a 30-day return policy from the date of delivery. Here's what you need to know:

Returns:

  1. All items must be returned in their original packaging and condition. Damaged or used items will not be accepted.

  2. If your item arrives damaged, please contact us within 48 hours of delivery at grrulyf@gmail.com with photos of the damage, your order number, and your contact information. We will provide instructions on how to return the item for a full refund or exchange.

  3. If you receive an item with any issues, such as a defect or missing parts, please contact us within 48 hours of delivery at grrulyf@gmail.com with photos of the issue, your order number, and your contact information. We will provide instructions on how to return the item for a full refund or exchange.

  4. We cannot accept returns on personalized items, as they are made specifically for you. Please double-check all personalization information before submitting your order.

Exchanges:

  1. If you would like to exchange an item for a different size or color, please email us at grrulyf@gmail.com within 30 days of delivery with your order number and the item you would like to exchange. We will provide instructions on how to return the item and how to place your new order.

  2. All exchanges are subject to availability.

Refunds:

  1. If you are not completely satisfied with your purchase, please email us at grrulyf@gmail.com within 30 days of delivery with your order number and reason for the return. We will provide instructions on how to return the item for a full refund.

  2. Once we receive the item in its original packaging and condition, we will process your refund within 7 business days.

Exceptions:

  1. We cannot accept returns on items that have been used, damaged, or altered after delivery.

  2. We cannot accept returns on items purchased from other retailers.

  3. We reserve the right to refuse any returns that do not meet our policy requirements.

Thank you for choosing our store. If you have any questions or concerns about our return policy, please email us at grrulyf@gmail.com. We are here to help.